You may visit our site anonymously although cookies are used to identify your session.
If you choose to use the enquiry form on our website, basic contact details are collected such as the email and name of the contact person
Any of the information we collect may be used for one or more of the following purposes:
The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, cf. GDPR art. 6(1)(a)-(b).
If you are a resident of the EEA, you have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
The Data Refinery is in compliance with the requirements of GDPR 2018. We will not intentionally collect any information from anyone under 13 years of age. Our website and services are directed at people who are at least 13 years old or older.
The Data Refinery does not store any personally identifiable information about you online or using cloud storage unless those organizations comply with GDPR. Microsoft Azure and Snowflake are two such organizations.
All data is protected by password access. We do not request or keep financial information such as your bank account details. All personnel and subcontractors are required to sign a confidentiality agreement if full confidentiality is not part of the main agreement between the parties.
The Data Refinery will keep you informed about changes to the processes to protect data privacy and security, including practices and policies. You may at any time request information on where and how data is stored, secured and used.
The Data Refinery uses different internal and external monitoring tools to ensure high system performance and availability.
In the event that your data is compromised, The Data Refinery will notify you and the ICO within 72 hours by email with information about the extent of the breach, affected data, any impact on the Service and our action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.
"Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the provision of the service.
The Data Refinery may place a "cookie" in the browser files of your computer. This cookie does not collect information that personally identifies you as an individual (other than your Internet protocol address), but merely allows us to recognize your repeated visits to thedatarefinery.co.uk. We use our cookie collected information to make your visit more enjoyable. Cookies are also used to remember your session and keep you logged into your account. If you want to disable cookies, there is a simple procedure in most Internet browsers that allows you to turn off or delete cookies, but please remember that cookies may be required to allow you to use certain features of The Data Refinery.
Google Analytics and Heap is in use to collect information about how visitors use this site. This provides us with important information that can enable the site to work better. We do not link this information to your name or address.
The Data Refinery does not sell, trade or otherwise transfer to outside parties any personally identifiable information.
This does not include trusted third parties or subcontractors who assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
The subcontractors of The Data Refinery are:
All companies have implemented all necessary standards to comply with GDPR.
The Data Refinery will not disclose the customer’s data to law enforcement except when instructed by you or where it is required by law. When governments make a lawful demand for customer data from The Data Refinery, we strive to limit the disclosure. The Data Refinery will only release specific data mandated by the relevant legal demand.
If compelled to disclose your data, The Data Refinery will promptly notify you and provide a copy of the demand unless legally prohibited from doing so.
You may access other third-party services through the Services, for example by clicking on links to those third-party services from within the Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.
The Data Refinery also requires its subcontractors and subprocessors to either store data in the European Union, including Standard Contractual Clauses (SCCs) as the mechanism to transfer data from the EU to the US, or to adhere to the EU-US Privacy Shield.
Personal Data collected through form submissions on www.thedatarefinery.co.uk is stored with HubSpot - learn more here.
All data collected as part of the Service is on servers physically located in the United Kingdom and Europe.
If you are a registered user, you may access information associated with your Account by logging into our Services.
You may at any time obtain confirmation from The Data Refinery as to whether or not personal data concerning you is being processed.
You may at any time obtain rectification of inaccurate personal data about you.
You may at any time request The Data Refinery to restrict the processing of personal data when one of the following applies:
You may without undue delay request the erasure of personal data concerning you, and The Data Refinery shall erase the personal data without undue delay when one of the following applies:
Membership data will due to tax regulations be retained for up to three fiscal years from your cancellation of your Service account.
End User Data and Account data will be erased immediately when you cancel the Service account.
You cannot require The Data Refinery to change any of the default retention periods, except for the reasons linked to compliance with specific laws and regulations.
You may at any time lodge a complaint with a supervisory authority regarding The Data Refinery’s collection and processing of your personal data. The supervisory authority in the UK is the Information Commissioner, who may be contacted at www.ico.org.uk/concerns, telephone on 0303 123 1113, or by post to: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
If you have any questions about this privacy notice, (including any requests to exercise your legal rights) please contact us by either: